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Chairing Meetings and Taking Minutes

Change Management

Conflict Management

Delegating for Success

Developing Management Skills

Disciplinary and Grievance Procedures

Effective Leadership and Management

Effective Meetings and Decision Making

Effective Organisational Communication

Leadership for First Time Managers

Making Meetings Work

Managing Assertively

Performance Management Skills

Project Management

Role of the New Manager

Stress Management

Taking Minutes at Meetings

Time Management

Understanding Project Management

 Chairing Meetings and Taking Minutes
Comprehensive two-day workshop covering key aspects of minute taking while providing participants with ideas, techniques and checklists to help them in chairing meetings and leading group discussions.

 Change Management
By taking a pro-active approach to change, individuals and organisations are better able to take charge of the future and remain competitive in increasingly aggressive markets. Aims: to understand the dynamics of change and maintain momentum, using change agents.

 Conflict Management
Handled well, conflicting views can release creativity. This workshop explores skills and strategies for handling ‘difficult’ people and situations while helping you understand the impact of your own style and deal confidently with interpersonal conflict.

 Delegating for Success
By creating the space for ourselves to think and act more strategically, we generate opportunities to become more effective. In this workshop you learn the techniques of successful delegation, where everyone concerned feels and behaves like a winner, rather than one person being ‘dumped on’.

 Developing Management Skills
Your organisation, like most others, probably has a regular turnover in your management team. This empowering course provides the skills every new manager needs to 'get up to speed' and relish their new role.

 Disciplinary and Grievance Procedures
Designed to work with your organisation’s current policies, this course focuses on how to structure and manage the procedural interview, with particular reference to questioning skills and non-verbals.

 Effective Leadership and Management
Effective managers know how to balance many demanding roles – often under pressure. This workshop helps you identify key management skills by linking concepts of management to practical applications, case studies and exercises. A comprehensive programme covering the key competencies of communication, motivation, team development and performance management.

 Effective Meetings and Decision Making
The primary focus of this workshop is to help individuals (whether in their role of chairperson or participant) to improve the meetings they attend by assisting and enhancing the decision making process and helping to generate better outcomes and action points.

 Effective Organisational Communication
Effective communication within an organisation is vital if a company wants to achieve its corporate objectives. Learn how to set new standards, develop skills for getting your message across and apply techniques for measuring the success of your communications. A workshop for organisational climate change.

 Leadership for First Time Managers
Leadership does not just happen ‘at the top’. Today’s managers are increasingly called upon to be leaders as well. This wide-ranging workshop addresses leadership in the 21st century, identifying and acquiring skills, crafting a vision and managing your priorities.

 Making Meetings Work
We spend many hours of our working lives in meetings and yet we are often left with a sense of dissatisfaction or frustration. How can we make meetings more positive and productive for all concerned? This one-day practical workshop is designed to take a fresh look at meetings and find more effective ways of preparing them, running them and contributing to them.

 Managing Assertively
By using the Assertive-Responsive model, managers can build long-term, positive relationships with their staff while handling conflict and nipping negativity in the bud.  Using real life situations, this course builds a deeper understanding of the different behaviours people adopt, and provides specific techniques to manage them successfully.

 Performance Management Skills
This workshop helps you define and understand motivation – and the techniques you can employ to improve performance and productivity. Using key skills in the Performance Management interview can help overcome work difficulties, provide a useful information exchange and identify training and career development needs.

 Project Management
Workshop participants should emerge with a clear understanding of the role of the project in the business and how to translate it into delivery: what to cover in preparation, review basic skills of planning, estimating, risk, change and quality management with a view to maximising results.

 Role of the New Manager
A wide-ranging and practical workshop identifying key areas of supervisory principles and practice which equips participants with key communication and interpersonal skills to develop confidence in their roles.

 Stress Management
This straight-forward experiential workshop provides a starting point from which you can begin developing a stress management approach that meets your specific situation and needs. Using specially devised exercises, activities, short theory inputs and group discussions you'll absorb a wealth of different strategies and new tools. Emphasis will be placed on how to make changes and take ideas gained from the day into your own life and how to sustain and build on these going forward.

 Taking Minutes at Meetings
For large or complex meetings, taking minutes is a crucial element – providing a record, enabling progress monitoring and aiding the agenda framework. A practical and supremely useful course exploring various methods of taking minutes and developing writing.

 Time Management
Working smart, optimising your resources, overcoming bad habits… there are many ways to overcome poor time management. This thoroughly practical workshop offers a wealth of break-through ideas, leading to a personal action plan for continuous improvement.

Understanding Project Management
You may be involved in a variety of projects without, however, having responsibility for their management. Yet if your contribution or involvement as a stakeholder or participant is not timely or appropriate, it may have negative consequences for your own work or even wider repercussions. This broad-ranging workshop will develop your understanding of key considerations in the definition, drivers, management and resolution of projects, and how they affect you.