Select the workshop closest to
your needs from the topics below.
You can download further information
by clicking the course title, or the pdf symbol beside it.
If you don’t see the course you are
looking for in this category, please
call us on 0131 667 4587. We can
design specific training workshops
to match your brief.
Anger Management
Assertiveness at Work
Coaching Skills
Communication and Relationship Management
The Confident Trainer
Customer Focus
Emotional Intelligence in Workplace
Facilitation Skills
Improving Communication Skills
Improving Interpersonal Skills
Influencing and Negotiating
Mentoring, Modelling and Coaching
Negotiation Skills
Networking Skills
Positive Influencing Skills
Problem Solving and Decision Making
Professionalism and Personal Effectiveness
Recruitment and Selection
Selection Interviewing
|
 Anger Management
Most people who are confronted with aggression find the experience upsetting. It can be equally upsetting when we ourselves become angry. This course is designed to develop our understanding of anger and identify management strategies for work and life.
Assertiveness at Work
Contact with people can be the most exciting and the most frustrating part of work. This workshop is specifically designed to help you better understand human behaviour and develop your own interpersonal skills so that the work that you do with others can become a lot more productive, effective and overall satisfying. Covering a wide range of topics the course takes you through areas such as confidence building, giving and receiving feedback and how to say ‘no’. By the end of the day you will be in a position to create an individual assertiveness action plan to put into practice.
Coaching Skills
If you are responsible for the performance of others and want to find new ways of achieving sustained improvements over the long term, coaching should be an important part of your development strategy. This course looks at a wide range of coaching skills and techniques and provides coaching feedback on the follow-up half day.
Communication and Relationship Management
Every day with customers is different. If you had insights, techniques and understanding to help you respond confidently and appropriately to both your internal and external customers, would that relieve the stress but help you enjoy the challenge? This workshop points the way.
The Confident Trainer
A fast-paced and supremely practical short course for people who need to know how best to pass on their expertise to others. Learn how to structure, balance and deliver an effective training session and get personalised coaching and feedback on your training technique.
Customer Focus
Developing a consistent and positive customer focus is no longer a 'nice to have' – it's essential for survival in today's frantic market place. Whether people deal directly with external customers, or provide goods, products or services mainly for internal customers, the same fundamentals apply. This intensive one-day workshop will refresh the essentials of customer focus, and help delegates to sharpen their own skills to provide a consistent, welcoming customer service.
Emotional Intelligence in Workplace
Do you love your job - but find people get in the way or block your effectiveness? This ground-breaking workshop will provide you with tools and techniques to hold those difficult conversations, turn people around and harness the positive energy of your team to achieve targeted results for the short and longer term.
Facilitation Skills
A highly interactive programme which focuses on how you can develop your facilitation skills at work to motivate others, initiate meetings, encourage discussions, draw out issues or problems and enable decisions and action. Looking at the role of the facilitator, the course examines how to anticipate difficulties, how to break the ice and set ground rules as well as investigating different facilitation styles and approaches.
Improving Communication Skills
If you depend on effective communication skills to influence, negotiate, facilitate, lead and manage others, then this workshop is for you. The course will develop your understanding of how your personal communication style impacts on your effectiveness. Furthermore, it provides a wide range of ideas, techniques and approaches to help you enhance your interpersonal skills to make you an all-round better communicator.
|
Improving Interpersonal Skills
If you wish to improve your interpersonal skills this supremely practical course shows you how. Covering key areas such as chairing, influencing, negotiating, managing, organising and selling, the workshop aims to make the most of these situations. The overall objective is to increase your awareness of the importance of essential interpersonal skills and enhance your own skills by providing ideas, techniques and feedback on performance.
Influencing and Negotiating
Much of our day is spent influencing and negotiating – often without realising it. Expand your knowledge and skill base to ensure flexibility and choice in achieving results and maintaining positive and effective working relationships with other departments and organisations. Examine how to develop a positive frame of mind, how to deal with difficult situations at work and how to build your confidence.
Mentoring, Modelling and Coaching
Increasingly, coaching and modelling are used within organisations to support the supervisory and management development of staff, while mentoring can complement the role of the line manager with such responsibilities. This multi-faceted workshop explores key concepts and skills across all areas and provides insightful techniques.
Negotiation Skills
If you understand the negotiation process and the four key phases, you are already a step ahead. This workshop shows you how to plan and prepare for all phases of negotiation, be aware of effective behaviours and body language and apply skills to confidently achieve a win-win outcome.
Networking Skills
A half-day workshop on how to make the most of your networking situations, enhance your professional image & create new business opportunities, plus tips on client retention.
Positive Influencing Skills
As organisations use more project and matrix structures to achieve long-term results, the skills of influencing take on greater importance. No longer can we rely on simply issuing orders. The ability to positively influence people enables us to achieve more when working with others and boosts our personal credibility. This training shows you how to gain cooperation and bring people round to your way of thinking, without manipulating them.
Problem Solving and Decision Making
You may never have received training in problem solving and decision making, yet both are critical to your success in the workplace. Indeed, you may be so actively involved in day-to-day decision making that you never stop to look at, and think about, the whole process. Participants to this course will be invited to learn fresh approaches and techniques to ultimately use a systematic approach to decision making, manage the creative problem solving process and encourage group participation in problem solving and decision making activities.
Professionalism and Personal Effectiveness
Learn a formula for increased effectiveness - working smarter, not harder. Know how to motivate yourself as well as other people; build on your confidence to competently handle whatever (business)life throws at you!
Recruitment and Selection
An in-house, two-day workshop which aims to provide participants with key skills to confidently and competently recruit new company personnel. Linking with the client organisation’s standard operating procedures, the course addresses all the steps in the recruitment process and the skills of planning, preparing and running the Selection Interview.
Selection Interviewing
This workshop concentrates on the actual communication and interpersonal skills required for successful, fair and consistent interviewing. You will explore the key aspects of the vacancy: for example what skills are required for the position, job analysis and person specification, essential features and assessing CV’s. The workshop also analyses how to structure each stage of the interview particularly the opening and close.
|
